Your privacy is not just a legal obligation to us — it is a trust you place in us, and we take it very seriously. This document clearly explains how mytown333 collects, uses, stores and protects your personal information.
All data transmitted between your device and mytown333 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide.
Your personal data is stored on servers protected by layered access controls. Only authorised personnel have limited access based on the requirements of their role.
You have the right to request a copy of the personal data we hold about you, make corrections if there are inaccuracies, or request deletion of your data under certain circumstances in accordance with the PDPA.
You can manage your cookie preferences at any time through your browser settings. We only use cookies that are necessary to ensure a smooth and secure platform experience.
You can opt out of marketing communications from mytown333 at any time by updating your preferences in your account or by contacting our support team directly.
Mytown333 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data remains yours.
By registering or using the mytown333 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
This Privacy Policy is published by mytown333 ("Platform", "We") and applies to all users who access or use the mytown333 platform, including the official website at mytown333.pro and our mobile app. This Policy explains in detail how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We understand that entrusting personal information to any online platform requires a high level of confidence. Our commitment is to manage your data in a transparent, responsible manner that always respects your privacy rights as a user. This Policy is more than a formal document — it is our promise to you.
The term "personal data" in this context refers to any information that can be used to identify you directly or indirectly, including your name, email address, phone number, financial details, and platform usage data.
Mytown333 collects personal information from users through various means. The following are the categories of information we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Account registration, KYC verification |
| Contact Data | Email address, phone number | Communications, security notifications |
| Financial Data | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security, fraud detection |
| Usage Data | Game records, login times, clicks | Service improvement |
| Marketing Data | Communication preferences, promotional responses | Delivery of relevant offers |
We only collect information that is strictly necessary for the stated purposes. We do not collect information beyond what is required to operate the platform.
The personal data collected is used solely for the following purposes:
Your data is never used to make decisions that could negatively affect you in an automated manner without human involvement. Every significant decision affecting your account is reviewed by our team.
Mytown333 does not sell, rent, or commercialize your personal data to any third party. However, in certain limited situations, we may need to share your information with:
In all cases of data sharing, mytown333 ensures that recipient parties are bound by confidentiality obligations equal to or exceeding our own standards.
Mytown333 retains your personal data for as long as necessary to fulfill the purposes stated in this Policy, or as required by Malaysian law. Generally:
On the security front, mytown333 implements multiple layers of technical and procedural protection:
In the event of a material data breach affecting your information, mytown333 will notify you within 72 hours via your registered email and in-account notification, in line with industry best practices.
Mytown333 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect your experience on the mytown333 platform.
As a mytown333 user and Malaysian citizen, you have the following rights under the Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you within 21 days
Request correction of inaccurate, incomplete or outdated data
Request data deletion under certain circumstances where no legal basis for retention exists
Request restriction of data processing under certain specified circumstances
Object to data processing for direct marketing purposes at any time
Receive your data in a machine-readable format for transfer to another platform
To exercise any of the above rights, please contact the mytown333 support team via live chat or our official email. We will process your request within 21 business days.
The mytown333 platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without the knowledge or valid consent of a parent or guardian, we will immediately delete that data and close the associated account. Any balance in that account will be returned to the original deposit source.
If you have reason to believe that a minor is using this platform, please contact the mytown333 support team immediately. We take this matter seriously and will act promptly.
Mytown333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. The "Last Updated" date at the top of this page will be revised whenever any amendments are made.
For material amendments — meaning changes that significantly affect how we use or share your data — we will notify you via:
Continued use of the platform after notification of changes is considered acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account and request data deletion.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our Privacy Officer team is ready to assist you.
You can reach us via live chat in your mytown333 account, available 24 hours a day, 7 days a week. We are committed to responding to all privacy-related enquiries within 3 business days and will endeavour to resolve complaints within 21 days.
For formal inquiries regarding PDPA and your rights, you may also refer to the Department of Personal Data Protection Malaysia for additional guidance on user rights.
The mytown333 support team can be reached via live chat on the platform or through our official email. All privacy-related enquiries are handled with strict confidentiality and professionalism.
Our platform is built with security as a priority. Register today and enjoy online entertainment with full confidence that your privacy is always protected.